Businesses at the heart of the problem and our data
On the surface, spam, viruses, identity theft, malware and a host of other things people expose themselves to on the Internet are a huge problem. These are all just a means to a profit for some, but the problem is not the fact that businesses profit on the Internet but how businesses profit on the Internet. At the heart of the problem are businesses and the user data they collect and rely on. Today, these new successful businesses are referred to as “Web 2.0 companies” because of all the new innovations that they are making. But it’s not the new innovations and new ways of interacting that are problematic; it is what businesses are doing behind the scenes with user data to earn their bread and butter.
Web 2.0 companies like Google are not there to serve their users. Their real clients are advertisers. Most of the successful businesses out there have discovered that personal data gathered on the web is worth something and people are willing to throw it away in exchange for access to fun social websites, mash-ups and other web 2.0 technologies. When Google was getting started and began collecting user data, they were aware of how much the data they had was worth and the potential for a public backlash against them for collecting it. Because of this, they were careful and cautious in the beginning. However, as time went on, they were more confident in their position and became more and more invasive in the collection of user data. And now, it is so bad that in many cases they even make the user’s ability to access their own data difficult. Recently, a website put out by an engineering team at Google is claiming to try and reverse that image. But are they really?
They are advocating and advertising an engineering effort to make it easier for users to move data in, as well as out of Google products, to and from competing products. The irony is that “moving data out” does not mean removing it from Google. Google still retains all data that crosses their systems. This is just more of the same effort to collect and utilize more data by encouraging users to migrate data from competing services. This is data that they otherwise wouldn’t have access to.
Is it acceptable for companies like Google and others to get their hands further and further into our own personal lives and track everything we do? Take Google maps for instance. How do you feel about the fact that Google maps has pictures of everyone they drive by on the street and possibly your picture without their or your knowledge? Do you think Google’s new PR website, DataLiberation.org will help you find the picture of yourself and not just download the copy but also help you remove it from Google’s clutches? No.
How can we get out of the Google trap? Sometimes it’s hard to avoid. The speed of life forces us to compromise by using some of these freely available services out of convenience. To combat this, as you find companies and services that don’t subscribe to an advertising model, promote them. Anytime you come across a web company that is actually servicing their users and customers, promote them by sharing them with others. Share them with your friends and family. Share them with strangers by blogging about them or talking about them here, or anywhere else that people are listening for change. That is what it is going to take to fix the heart of the problem.